SLA поверителност

AS Solutions SLLC ("QGS Hosting") offer 99.9% гарантиран uptime. This means that твой game сървър will run 99.9% of the time, every calendar month. AS Solutions SLLC ("QGS Hosting") guarantees 99.9% uptime of service, allowing 60 minutes of unscheduled downtime for service на месец as defined herein. For each additional 60 minute downtime you will receive a 10% credit or refund. Regardless of the number of interruptions, all refunds are limited to one month's хостинг service fees и do not include add-on fees or other non-standard recurring charges. The amount of credits is determined by the following table based on the amount of the сървър's Continence for the month in which credits are requested.

AS Solutions SLLC ("QGS Hosting") will not be liable for service interruptions resulting от non-хостинг managed equipment including, but not limited to, Internet NAP errors, network outages, upstream or downstream congestion и route failures. In addition, AS Solutions SLLC ("QGS Hosting") will not be responsible for delays in domain registration or transfer due to InterNIC related issues, unplanned outages, specific сървър abuses и outages resulting от improper functions of client scripts or applications that are installed by the client, unusual traffic spikes or (distributed) denial of service attacks.

Hybrid services, colocation services, or other services such as dedicated servers и virtual servers are not eligible for credit under this uptime guarantee.

Refunds will be made upon customer request и upon determination that a service interruption has occurred as defined in this warranty. To be eligible for a refund, the refund request must be made to the sales department at the end of the month for the current month (last day of the current month) or within the first week of the month for the previous month.